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Series 7 & 63 Licensed Financial Service Representative
Jersey City , NJ
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Job Description
Job Title Series 7 & 63 Licensed Financial Service Representative
Location Jersey City, NJ, US
Organization Name Etrade Financial Corporation
Company Overview
In 1983, the first online trade was placed using early E*TRADE technology. Today, E*TRADE FINANCIAL is a global financial leader, delivering value and innovation to millions of customers in more than 40 countries worldwide.
We are looking for dynamic, highly energized risk-takers who are ready to join a fast-paced, world leader in the financial services industry. We move at the speed of the Internet. Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity. Many have risen through the organization to become industry leaders, in both the financial services world and in the community at large. E*TRADE is made up of some of the brightest and most talented people in the industry - are you ready to join the industry leader?
Detailed Description
E*TRADE FINANCIAL is a global leader in online personal financial services. The E*TRADE FINANCIAL family of companies provides financial services including trading, investing, banking and lending for retail and institutional customers. We provide “anytime, anywhere, any device” access to financial information and transaction capabilities. We are currently hiring for the position of
Licensed Financial Services Representative
POSITION SUMMARY:
Entry-level position utilizes excellent customer service and problem solving skills to confidently provide information and education to E*TRADE FINANCIAL’s customers in a timely, efficient, professional manner; provides clear and accurate responses to customer inquiries; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.
Job Requirements
QUALIFICATIONS:
Required:
* Must have Series 7 and 63 license to apply
* Call Center is open 7 days a week. Availability to work any 8 hour shifts, between the hours of 7am – 8pm, which would include either every Saturday or Sunday
* 2-Years customer service experience or 1-year call center experience, or equivalent combination
* Integrity and the ability to handle sensitive information and maintain confidentiality
* Excellent listening, written, and verbal communication skills
* Effective conflict resolution and problem solving skills
* Approachable, flexible, dependable, and conscientiousness
* Demonstrates self-confidence and the ability to maintain composure in difficult situations
* Accountability
* Basic understanding of relationships created by diverse customer and employee groups
* Proactive and anticipates situations, develops proposals, and positive solutions
* Appropriately identifies when to seek assistance or escalate
* Ability to set and achieve goals, and work independently
* Capacity to learn new skills and knowledge on an independent level to enhance personal development and achieve career goals
* Demonstrated PC skills including familiarity with word processing, MS Office, spreadsheets and database management
* Ability to pass an FBI background check
Desired:
* BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience
* Experience in the Financial Services industry, including banking and business management
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Experience Required
2 plus years exp
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Last Update
November 17, 2008
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